Welcome to Ebenezer Hotel Apartments. By accessing or using our website or services, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website or booking a stay with us, you agree to follow these Terms of Use. If you do not agree with these terms, please do not use our services.

2. Use of the Website

• You may use our website to view information, check availability, and make bookings.

• You must not misuse the website or engage in illegal activities through it.

• All content on this website is owned or licensed by Ebenezer Hotel Apartments. You may not copy or reuse it without permission.

3. Bookings & Payments

• Bookings are confirmed upon successful payment or deposit.

• Prices may change depending on season or availability.

• Cancellations or changes must follow our Cancellation Policy (available during booking).

• Guests are responsible for providing accurate and complete information when booking.

4. Check-in / Check-out Policy

• Check-in: From 2:00 PM

• Check-out: By 11:00 AM

• Early check-in or late check-out is subject to availability and may incur extra charges.

5. Guest Conduct

• All guests are expected to behave respectfully and follow hotel rules.

• Noise, disturbances, or illegal activity may result in removal without refund.

6. Privacy Policy

Your privacy matters to us. Please review our [Privacy Policy] to learn how we collect and use your data.

7. Liability Disclaimer

Ebenezer Hotel Apartments is not responsible for:

• Lost, stolen, or damaged belongings

• Delays or issues caused by third parties (e.g., transport, weather, etc.)

8. Changes to Terms

We may update these Terms of Use at any time. Updates will be posted on this page, and continued use of our services means you accept the changes.

9. Contact Us

If you have any questions about these terms, feel free to contact us:
📧 Email: info@ebenezerhotelapartments.com
📞 Phone: ++250 788 471 152