Ebenezer Hotel Apartments respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following types of personal information:

• Name, phone number, and email address

• National ID or passport number (for identification purposes)

• Payment and billing details

• Guest preferences and feedback

• Website usage data (IP address, browser type, etc.)

2. How We Use Your Information

We use your personal information to:

• Process bookings and payments

• Communicate with you about your reservation

• Improve our services and guest experience

• Send important updates, offers, or promotions (with your consent)

• Comply with legal and security obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Trusted service providers (e.g., payment processors, IT support)

• Government or legal authorities, when required by law

• Staff members for the purpose of improving your stay

4. Data Security

We implement security measures to protect your personal data from unauthorized access, alteration, or loss. These include:

• Secure servers and encrypted storage

• Access controls for sensitive information

• Staff training on data privacy

5. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience. These cookies:

• Help us understand how you use our site

• Enable us to improve speed, functionality, and user experience
  You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your information

• Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@ebenezerapartments.com.

7. Policy Updates

This Privacy Policy may be updated occasionally. Any changes will be posted on this page with the revised date.

Last updated: June 2025