Welcome to Ebenezer Hotel Apartments. We are committed to providing a peaceful, comfortable, and respectful experience for all our guests. Please take a moment to read through our hotel policies.

1. Check-in & Check-out

• Check-in Time: From 2:00 PM

• Check-out Time: By 11:00 AM

• Early check-in and late check-out are available upon request and may be subject to additional charges.

2. Booking & Payment

• Full or partial payment may be required to confirm your reservation.

• Accepted payment methods include cash, mobile money, and major credit/debit cards.

• All rates are subject to change based on availability, promotions, or season.

3. Cancellation Policy

• Cancellations made at least 48 hours before arrival will receive a full refund.

• Late cancellations or no-shows may be charged the first night’s stay.

• Group bookings may have a separate cancellation policy.

4. Guest Conduct

• We expect guests to respect other guests, staff, and property.

• Loud noise, disruptive behavior, or illegal activity will not be tolerated.

• Guests causing damage to property may be held financially responsible.

5. Smoking Policy

• Ebenezer Hotel Apartments is a smoke-free environment.

• Smoking is only allowed in designated outdoor areas.

• A cleaning fee will apply if guests smoke inside rooms or indoor areas.

6. Children & Extra Guests

• Children of all ages are welcome.

• Extra beds or cribs are available upon request (subject to availability).

• Please inform us in advance if you are traveling with additional guests.

7. Pets Policy

• Pets are not allowed unless approved by management in advance.

• Service animals are welcome with appropriate documentation.

8. Safety & Security

• Security personnel are available 24/7.

• Guests are encouraged to lock their doors and secure valuables.

• The hotel is not liable for lost or stolen items unless stored in our safe.

9. Restaurant & Lounge

• Our rooftop restaurant is open daily for breakfast, lunch, and dinner.

• External food or drinks are not permitted in the dining area.

10. Right to Refuse Service

Ebenezer Hotel Apartments reserves the right to refuse accommodation or service to any guest who does not comply with these policies.